Lily House Consulting Rooms, 11/12 The Shrubberies, South Woodford, London E18 1BD
info@silkaesthetics.co.uk
07941 082988 or 07952 707753 or 01992 613484

Terms & Conditions

Privacy statement

Privacy Notice

 

Silk Aesthetics is a private aesthetics clinic, providing anti-aging treatments and non surgical facial enhancements.

This fair processing notice explains why Silk Aesthetics collects information about you, and how that information may be used. Silk Aesthetics keeps a record about your health, including any treatment or care that you have received previously. The health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure.

Below are details of what information we collect from you, what we do with it, and who it might be shared with.

 

What information do we collect from you?

 Details about you, such as your name, date of birth, address and contact details

 Your GP’s name and address

 Notes about your health and medical condition

 Details about your treatment and care

 

 

Why do we collect this information?

We collect this information so that we can provide you with medical advice and treatment for your skin condition. Information may also be used within Stafford Skincare for clinical audit to monitor the quality of the service provided.

Under the General Data Processing Regulations 2018, the “lawful basis” under which we collect and use your information is classified as “legitimate interests” and for “medical diagnosis, the provision of health or social care or treatment” – Articles 6(1)(f) and 9(2)(h).

 

Who might we share your information with?

 Secretary – to type up letters/data entry on computer

 General Practitioner – to update your GP on your medical condition in an emergency

 Other Health Professionals – if you need to be referred to another Health

Professional

 

Silk Aesthetics has a legal obligation to keep information about you confidential. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. concerns about the welfare and safety of a child or a vulnerable adult); or where the law requires information to be passed on or shared. Silk Aesthetics does not use your information for marketing purposes.

 

What do we do with your information?

We use your information as a record of events at the time of treatment and to monitor any ongoing matters. We may, in exceptional circumstances, write to other healthcare professionals where your condition necessitates this.

 

How long do we keep hold of your information?

The information is kept by Silk Aesthetics for 8 years after completion of treatment in adults. For children, the information is kept until the patient’s 25th birthday (or 26th if the young person was 17 at the end of treatment).

 

How do we maintain the confidentiality of your records?

Silk Aesthetics is committed to protecting your privacy and will only use information collected lawfully in accordance with:

 

 Data Protection Act 1998

 General Data Protection Regulation (GDPR) Principles 2018

 Human Rights Act 1998

 Common Law Duty of Confidence (Confidentiality)

 Health and Social Care Act 2012

 

 

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please email or write to us at the following address:

 

Silk Aesthetics

22 Kings Avenue, Woodford Green, Essex, IG8 0JA

email: info@silkaesthetics.co.uk

You will need to give adequate information (for example full name, address, date of birth, and details of your request) so that your identity can be verified.

We want to make sure that your personal information is up to date and accurate. You have the right to ask us to correct or remove information you think is inaccurate.

Asking for a copy of the information that we hold about you will not affect your ongoing treatments or care.

 

Other websites

Our website may contain links to other websites. This privacy notice applies to this website only, so when you link to other websites you should read their privacy notices.

 

Who is the Data Controller?

The Data Controller, responsible for keeping your information secure and confidential is:

Mrs Heather Walker, Director, Silk Aesthetics

 

Notification

The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information. This information is publicly available on the Information Commissioners Office website (www.ico.gov.uk).

Mrs Heather Walker is registered with the Information Commissioners Office (ICO).

 

Complaints

Should you have any concerns about how your information is managed by Silk Aesthetics , please contact us at the address below:

Silk Aesthetics

22 Kings Avenue, Woodford Green, Essex, IG8 0JA

email: info@silkaesthetics.co.uk

If you are still unhappy following a review by Silk Aesthetics

you can then complain to the Information Commissioners Office (www.ico.org.uk).

Telephone: 0303 123 1113 (local rate) or 01625 545 745.

 

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 28th August 2018

At Silk Aesthetics we offer the highest quality treatments delivered by senior health professionals who have undergone rigorous training.

Our aim is to deliver treatments that are safe and well proven to achieve fantastic results. Each client will have a care plan focusing on achieving the desired looks. We work on enhancing facial features to improve your appearance with which you will be absolutely delighted.

We use only the best quality products, ensuring that they have been thoroughly researched and tested and are purchased form leading manufacturers in the dermatology field. Very often exciting new products with improved formulas are launched. We keep well up to date with these to be able to offer all the latest advances in these skin products.

If a client has a particular preference for a certain product then we will do our best to source that for them. In this case, payment for the product will need to be done in advance.

The initial consultation for all treatments is free, for botulinum injections this will be with Heather Walker who is the qualified pharmacist and prescriber. For all other treatments either Heather or Carolyn will be the consulting practitioner. This includes a post-treatment appointment to evaluate the results, for botulinum a small top up dose may be given if desired.

As the treatments are of a medical and invasive nature it is entirely possible for side effects to occur such as swelling or bruising. However, these are temporary and will soon disappear. As well as informing you what the treatments are and how we do them, we also make you aware of all possible side effects and issue you after care advice. You will leave the clinic with written information on what to expect and what to do.

We want you to be totally satisfied with the results and will work with you to help achieve very pleasing results. We take great care and consideration when delivering treatments. Nothing is rushed, we allow plenty of time to enable you to feel relaxed and comfortable in our clinic.

Upon completion of treatment, you are required to pay in full by card or cash.